Return, Refund & Exchange Policy

Thanks for shopping at Safex Pakistan.
If you are not entirely satisfied with your purchase, we're here to help.

 

Returns/Refunds/Exchange

We do no cash refunds. Customers however can exchange the items they have purchased following the guidelines provided below.

You have 7 calendar days to exchange an item from the date you received it.

To be eligible for an exchange, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Unfortunately, shipping fees cannot be refunded. It may take up to 30 days to process all returns and exchanges.

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your exchange after inspecting the item.

If your return is approved, we will initiate the delivery of the product you would like to exchange for.

You will then receive the item within 5 working days. Please note delivery charges will apply on the exchanged product that is being sent to you.

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

If you receive an exchange, the cost of return shipping will have to be paid by you.

 

Contact Us

If you have any further questions on how to return/exchange your item, contact us by sending an email to info@safex.pk or call us on 0322 2694334 or 0345 3333394.

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